We’re sorry that you want to complain about your experience or report an issue, but we value all feedback and take your opinions seriously.

This page aims to help you contact the appropriate person who can support you with your complaint or report. Use the links below to find out where to go next.

If you would rather speak to someone directly who can help you raise your issue to the appropriate person, please contact the Union’s Advice Centre or the University's student life advice team (if it’s an issue about us) for independent advice.

 

Do you have a complaint or report? 

Is it about an incident of discrimination, harassment, bullying, or violence, including initiations or initiation-like behaviour?

If your report is about an incident of discrimination, harassment, bullying, or violence it should be reported via the Union’s Report form or the University’s Report and Support platform. The Union or University will act on your report.

 

Is it about an incident of sexual harassment or misconduct?

If your complaint is about an incident of sexual misconduct or harassment it should be reported via the Report and Support platform. Report and Support allows you to report, and/or anonymously report incidents, though please note that the University of Winchester is limited in what action it can take if you decide to report anonymously. Report and Support will also provide information about support for you.

Visit University of Winchester Report and Support.

If you would like support in making your report please contact the Union’s Advice Centre or the University's student life advice team, for independent advice.

 

Is it about the Student Union, or a service, individual or group within the Union?

A complaint about the Students' Union could cover a range of different areas, including; the service in our outlets, a policy position we have taken, a member of staff who works for the Union, an elected representative of the Union, a Union sport, society or representational network and/or their committee, a product you have purchased through the Union, the conduct of another student union member, as well as other areas not listed above. Once you have submitted your complaint, we'll make sure it reaches the relevant person. 

Submit an informal complaint via our Informal complaints procedure. If necessary, you can also submit a formal complaint.

If you would like support in making your complaint/report please contact the University's student life advice team, for independent advice.

 

Is it about the University?

In this instance please refer to University of Winchester’s Students Complaint Procedure.

If you would like support in making your compliant/report, please contact the Union’s Advice Centre

 

Is it about something else, or you are unsure about the next step?

In this instance, please contact our Student Union Advice Centre, and our advisor will help you navigate to the most appropriate process.